Unified Page conversations
See messages and comments together, then filter by Page to handle them faster.
FACEBOOK PAGE CUSTOMER CARE
Every conversation in one place.
MCchat brings messages and comments from your Facebook Pages into one inbox. Your team can follow conversations, use quick replies, and respond in each customer’s language.
MCbotOnline
Page inbox
TA20Product price question
A51New product advice
B034Order information
Customer conversation
How much is TA20?
We found TA20. Here are the product details for you.
Write a message...
TOOLS FOR YOUR TEAM
Customer care from a shared inbox
Track conversations and respond consistently across your connected Pages.
Product-based quick replies
Link prepared text and images to a product code for faster customer responses.
Language-aware replies
Use available locale and gender details to tailor the wording of your response.
HOW IT WORKS
From Facebook Page to conversation
Connect your Pages, prepare product-based quick replies, and manage incoming conversations in MCbot.
- 01Connect the Facebook Pages you manage.
- 02Prepare text, images, and codes in quick replies.
- 03Track messages and comments in your shared inbox.